shipping policy

Fraterlife is the operator of frater.life. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Lucky for you, we are currently offering free shipping on every order within India. Be sure to take advantage of this promotion before it’s over.

In general, domestic shipments are in transit for 3 – 7 business days.

We package & ship orders to nearly every country across the globe. Generally, orders shipped internationally are in transit for 4 – 22 business days. This may vary depending on the location. All taxes and custom duties will be paid from the customer upon delivery. Fraterlife is not liable to pay any taxes or customs for international shipping.

Orders are usually dispatched within 2 business days after the payment received against the order placed with Fraterlife. Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Fraterlife will not be liable for any delay or non delivery that affected due to flood, fire, war, act of God or any cause that is beyond the control of Fraterlife.

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. If any return or non delivery occurs due to wrong address detail, name or phone number submitted by you, any extra charge for re delivery will be born by the customer who placed the order.

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service with the reference photos and videos for further help. We will process a refund or replacement as soon as the courier has completed their investigation into the claim. If the parcel has been delivered without you being present, please contact customer service with next steps. Please refer our refund policy for further details. If the parcel is lost We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

For all customer service enquiries, please email us at Fraterlife police